Privacy Policy

Last updated: October 24, 2026

This Privacy Policy explains how Professional Plumbing, Inc. (“Professional Plumbing,” “we,” “us,” or “our”) collects, uses, and shares information when you visit profplumbinc.com (the “Site”), contact us, request service, or receive calls and text messages from us. By using the Site or giving us your information, you agree to this Policy.

Who we are

Professional Plumbing, Inc. is a licensed plumbing company serving Orange County, California. Our main office is at 17150 Newhope Street #401, Fountain Valley, CA 92708. You can reach us at (714) 964-3519 or customercare@prof-plumb.com.

Information we collect

Information you give us. When you fill out a form, request a quote, book service, call or text us, leave a review, or apply for a job, you may provide your name, phone number, email address, service address, and details about the plumbing work you need. If you use financing, you may provide information to our financing partner directly.

Information we collect automatically. When you visit the Site, we and our providers may collect your device and browser type, IP address, pages viewed, links clicked, the site or ad you came from (including click identifiers such as a Google “gclid”), and similar usage data, through cookies and comparable technologies.

Phone calls. When you call us, we may collect your phone number and call details, and some calls may be recorded or transcribed for quality, training, and record-keeping. Where required by law, you will be notified before a call is recorded.

How we use your information

  • Respond to your requests, provide quotes, schedule and perform plumbing services, and follow up afterward.
  • Contact you by phone, text, or email about your service, appointments, and (if you have opted in) promotions and reminders.
  • Process payments and, if you choose, financing through our financing partner.
  • Operate, maintain, secure, and improve the Site and our services.
  • Measure and improve our marketing and advertising, including understanding which ads and pages lead to calls and requests.
  • Keep business records and comply with legal obligations.

Text messaging (SMS)

Professional Plumbing, Inc. sends text message updates and responses to customers about our plumbing services, pricing, and appointments at www.profplumbinc.com. When you give us your phone number — for example by submitting a form, booking service, or providing it over the phone — you agree that we may contact you by call and text. If you opt in, we may also send promotional messages and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We respect your privacy. We use the information you provide to send and respond to your mobile messages, which includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this and are not shared with any third parties. We may disclose information to satisfy legal, regulatory, or governmental requests, to avoid liability, or to protect our rights or property.

The full terms of our text message program are described in our Terms of Service.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics, call tracking, and advertising. These help us understand how the Site is used and measure the performance of our ads. This may include analytics tools (such as Google Analytics), advertising tools (such as Google Ads and social media advertising pixels), and call-tracking tools that display a phone number tied to how you reached the Site. You can control cookies through your browser settings; blocking some cookies may affect how the Site works.

How we share information

We share information with service providers who perform functions on our behalf under contracts that limit how they may use it, including: website hosting; scheduling, customer-relationship, and communications platforms; call-tracking and phone service providers; analytics providers; advertising partners; payment and financing providers; and review and reputation platforms.

We may also share information when required by law or legal process, to protect our rights, safety, or property or that of others, or in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. Some of our use of advertising and analytics cookies may be considered a “sale” or “sharing” of personal information under California law. See “Your California privacy rights” below for how to opt out.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (as amended) gives you the right to:

  • Know what personal information we collect, use, and disclose.
  • Request that we delete the personal information we hold about you.
  • Request that we correct inaccurate personal information.
  • Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
  • Not be discriminated against for exercising these rights.

To exercise any of these rights, contact us at customercare@prof-plumb.com or (714) 964-3519. We will verify your request before acting on it, and you may use an authorized agent where the law allows.

Data retention

We keep personal information for as long as needed to provide our services, maintain business and warranty records, resolve disputes, and meet legal requirements, after which we delete or de-identify it.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

The Site may link to other websites and services we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy policies.

Changes to this Policy

We may update this Policy from time to time. When we do, we will change the “Last updated” date above, and significant changes will be posted on this page.

Contact us

If you have questions about this Policy or your information, contact us:

Professional Plumbing, Inc.
17150 Newhope Street #401
Fountain Valley, CA 92708
Phone: (714) 964-3519
Email: customercare@prof-plumb.com